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Treatment Programs

- FAQ

FREQUENTLY ASKED QUESTIONS

Our staff, and advisors are always here to answer questions for our residents, families and referring associates. Please contact us if you're looking for more information on our Residential Programs in Richmond.

Who do we serve?

We serve at-risk youth, ages 11-17, and their families. These youth have manifested emotional and behavioral disturbances. Their diagnoses may include anxiety, depression, bipolar disorder, post-traumatic stress disorder, substance abuse disorders, ADHD and Oppositional Defiant Disorder.

What kinds of treatment services are offered?

Hallmark Youthcare offers:

- Assessment and Diagnostic Services
- Residential Treatment Services
- Dual-Diagnosis (Mental Health and Substance abuse/Chemical Dependency) Services

- Add Treatment for Exploited Children (TEC)
- Treatment for Sexually Acting Out Youth (TSAY)
- Educational Services

What kind of educational services are offered?
McAfee Academy is our on-campus school. As an accredited member of the Virginia Association of Independent Specialized Education Facilities (VAISEF), McAfee Academy is licensed by the Virginia Department of Education to offer both regular education and special education services, including those outlined on the Individual Education Plan (IEP). We work with the public schools to ensure that all educational needs are met, including SOLs, and that the youth is smoothly transitioned back into public school.

Do you address substance abuse issues?
Yes. Hallmark Youthcare employs psychiatrists and program therapists with expertise in addiction. We offer specialized individual, family and group therapies for youths with these issues.

Does Hallmark Youthcare offer acute or crisis stabilization services?
No. If you are in need of these services, please call 911 or go to your nearest emergency room. In the event that a resident develops the need for acute care, staff at Hallmark Youthcare work closely with Goochland Emergency Services.

What is the average length of stay for a resident at Hallmark Youthcare?
The length of stay depends upon the needs of the resident. For our A&D, average length of stay is 90 days; Residential Treatment is 5 to 7 months; and Treatment for Sexually Acting Out Youth and Treatment for Exploited Children is 9 to 12 months.

What is The Sanctuary Model?
The Sanctuary Model is an empirically supported trauma-informed model for residential services. Building on the strengths of each child, our program addresses four key areas:

S – Safety: physical, emotional, social, and moral
E – Emotional regulation skills
L – Loss and trauma therapy
F – Future vision and goals for a better life

These four areas are known as the SELF framework. Every aspect of residential care, from community living to therapy, incorporates an emphasis on these areas. Every staff member, including housekeepers, maintenance personnel, and dietary workers as well as administrators, teachers, nurses, therapists and mental health technicians, are trained in this model and seek to support residents in these key areas.

What are the requirements for visitation/family therapy?
Hallmark Youthcare strongly encourages family contact. Families can drop in anytime during the week or they can schedule a time to visit. Your Program Therapist will adjust visitation to accommodate any difficulties you might have with the regular schedule.

Therapists at Hallmark Youthcare facilitate face-to-face family therapy on a weekly basis. Hallmark believes strongly in working with the families. When a family is unable to participate in person, therapeutic contact between youth and family is supplemented by telehealth sessions.

What is the level of interaction between boys and girls in the residential program?
Boys and girls are not allowed to go into each others living space. All residents are under direct supervision of staff at all times. They participate in school activities and some recreational activities together.

Where is Hallmark Youthcare located?

Hallmark Youthcare is located in a park-like setting at 12800 West Creek Parkway in beautiful Goochland County, Virginia. Our facility is a secured locked residential treatment program for at-risk youth.

How Do I Contact or Get Started

How do I apply?
The staff in our Intake Department are highly knowledgeable and eager to assist you. Please contact them at :

Toll Free: 1-800-966-4782
Local: 804-784-6432
Fax: 804-784-5261

How quick is the referral/admission process?
The process requires information to determine the appropriateness of placement, funding resources, space availability and completion of admission documentation. Our intake department works closely with you to ease and expedite this process.

What insurance is accepted?
Hallmark Youthcare accepts Virginia Medicaid for residential services with education funded by CSA (Children's Services Act). Hallmark Youthcare is open to single case agreements within the US. Commercial/Private Insurance accepted: Aetna.

Can a parent refer an adolescent to Hallmark Youthcare?
Yes, though Residential treatment requires independent verification by a physician that the youth meets the medical necessity for the care. Our Intake Department personnel will explain these processes to parents and assist them with admission.

What is FAPT?
FAPT is Family Assessment and Planning Team, which is a multi-disciplinary team represented by state agencies (DSS, CSB, CSU, School and Private Providers) to assess the strengths and needs of the youth in determining best practice services and develop a treatment plan for the youth and family.

How do I qualify for Medicaid?
Contact your local Department of Social Services/Human Services Department and request an application for Medicaid.
serving the commonwealth of virginia since 1976
Helping adolescents Overcome emotional behavioral issues
Get the help your child needs (804) 784-2200
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Safety: attaining safety in self, relationships, and environment...
Emotional management: identifying levels of various...
Loss: feeling grief and dealing with personal losses and...
Future: trying out new roles, ways of relating and behaving as a...
- Programs at Hallmark Youthcare

The Sanctuary Model

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
- Programs at Hallmark Youthcare

The Sanctuary Model

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
Safety: attaining safety in self, relationships, and environment
Emotional management: identifying levels of various emotions and modulating emotion in response to memories, persons, events
Loss: feeling grief and dealing with personal losses and recognizing that all change involves loss
Future: trying out new roles, ways of relating and behaving as a “survivor” to ensure personal safety and help others
TESTIMONIALS

Our Happy Clients

  • "I went here in 2017 and I was on a bad path. It changed my prospective and I myself was very pleased with my outcome. I had a very great therapist and great staff councilors at the time also."
    Hannah Holman
  • "My niece went here and the program was so helpful for her! She had a great therapist and she has made so many changes. I recommend this program to anyone who is having challenges with a child they love!"
    Victoria Bishop-Ofsowitz
  • "I give this 5 stars, not because we never had any issues, but because when we did, they were always addressed and taken care of. My daughter was in a specialized program that really met her needs and her therapist Ali was so involved and hands on and really helped my family and my daughter! We're glad she went here."
    Mary Thompson
Our methodoloy - The Sanctuary model®

a proven approach to safe, supportive, secure & therapeutic healing

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
Residential Treatment
(TSAY) Treatment For Sexually Acting Out Youth
Residential Care
Youth Substance Abuse Program
Residential Education Program
Activity & Recreational Therapy
(TEC) Treatment For Exploited Children
Assesment & Diagnostic
hallmark youthcare benefits

residential treatment program

Traumatized children develop strategies for coping- some functional and some dysfunctional. We strive to empower youth and their families to overcome their difficulties and fulfill their potential.
Adolescent Focused (Ages 11-17)
24/7 Psychiatrist & Nursing Coverage
Comprehensive Discharge Planning
Psychoeducation Learning Groups
Accredited Substance Abuse Programs
Nutritional Counseling
Certified Activities Therapy
Individual, Group & Family Therapy
Promotion of Social Interaction
Do you have questions? We’re here to help.

Contact us today

  • This field is for validation purposes and should be left unchanged.
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hallmark youth care benefits

residential treatment program

Traumatized children develop strategies for coping- some functional and some dysfunctional. We strive to empower youth and their families to overcome their difficulties and fulfill their potential.
Adolescent Focused (Ages 11-17)
24/7 Psychiatrist & Nursing Coverage
Comprehensive Discharge Planning
Psychoeducation Learning Groups
Accredited Substance Abuse Programs
Nutritional Counseling
Certified Activities Therapy
Individual, Group & Family Therapy
Individual, Group & Family Therapy
Promotion of Social Interaction
Do you have questions? We’re here to help.

Contact us today nswers.

  • This field is for validation purposes and should be left unchanged.
  • Hidden
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12800 West Creek Pkwy, Richmond, VA 23238
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12800 West Creek pkwy, richmond, va 23238
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