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Family Engagement

Working together to help your child

Having family and community support is vital to the success of the youth in our program. Knowing they have people who care about them and support their journey through treatment is the key to providing youth with hope for the future. While it is important to have family play a part in the development of treatment goals, participate in monthly treatment planning meetings, and be involved in weekly family therapy it is also necessary for them to engage in day to day activities with their child.

Because Hallmark knows how essential family involvement is we offer numerous opportunities for family members to communicate with and participate in these activities. Youth are encouraged to make and receive daily phone calls. Once a child has reached a stage in treatment where it is appropriate for them to be in the community home passes are scheduled for the child and their family to work on therapeutic family goals. Visitation times are scheduled for Tuesdays, Thursdays, Saturdays, and Sundays but is offered on other occasions when coordinated with the child’s individual therapist.

Engagement activities are offered for families to participate in when visiting. It is during these times that family members have an opportunity to learn and practice some of the same strategies that youth are learning to improve communication skills, gain knowledge on emotional regulation, and engage in fun leisure activities that promote laughter and the development of positive memories.

Our Activity Therapy Department coordinates birthday celebrations for residents and their family members, provides a bi-monthly family outing, and plans special activities on major holidays. Participation in these activities are fun but it also provides some normalcy for the child and their families even when they are away from home. A monthly calendar is created and distributed so family members can plan to attend these special activities.

Hallmark’s goal is to have family engagement help support and bridge the gap between residential treatment and the youth’s return to the community.

We always have fun things planned like:

  • National Popcorn Day!
  • Cinco de Mayo celebrating Walking Taco’s!
  • Recognizing our Armed Forces Family and Friends!
  • M & M’s for Moms!
  • Family Cook Outs!
  • Christmas Dinners!

Events & Updates

- FAQ

FREQUENTLY ASKED QUESTIONS

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Who do we serve?

We serve at-risk youth, ages 11-17, and their families. These youth have manifested emotional and behavioral disturbances. Their diagnoses may include anxiety, depression, bipolar disorder, post-traumatic stress disorder, substance abuse disorders, ADHD and Oppositional Defiant Disorder.

What kinds of treatment services are offered?

Hallmark Youthcare offers:

- Assessment and Diagnostic Services
- Short and Long-term Residential Services
- Educational Services
- Dual-Diagnosis (Mental Health and Substance abuse/Chemical Dependency) Services
- Treatment for Sexually Acting Out Youth


What kind of educational services are offered?
McAfee Academy is our on-campus school. As an accredited member of the Virginia Association of Independent Specialized Education Facilities (VAISEF), McAfee Academy is licensed by the Virginia Department of Education to offer both regular education and special education services, including those outlined on the Individual Education Plan (IEP). We work with the public schools to ensure that all educational needs are met, including SOLs, and that the youth is smoothly transitioned back into public school.

Do you address substance abuse issues?
Yes. Hallmark Youthcare employs psychiatrists and program therapists with expertise in addiction. We offer specialized individual, family and group therapies for youths with these issues.

Does Hallmark Youthcare offer acute or crisis stabilization services?
No. If you are in need of these services, please call 911 or go to your nearest emergency room. In the event that a resident develops the need for acute care, staff at Hallmark Youthcare work closely with Goochland Emergency Services.

What is the average length of stay for a resident at Hallmark Youthcare?
The length of stay depends upon the needs of the resident. On average, residents require 4-6 months of treatment.

What is The Sanctuary Model?
The Sanctuary Model is an empirically supported trauma-informed model for residential services. Building on the strengths of each child, our program addresses four key areas:

S – Safety: physical, emotional, social, and moral
E – Emotional regulation skills
L – Loss and trauma therapy
F – Future vision and goals for a better life

These four areas are known as the SELF framework. Every aspect of residential care, from community living to therapy, incorporates an emphasis on these areas. Every staff member, including housekeepers, maintenance personnel, and dietary workers as well as administrators, teachers, nurses, therapists and mental health technicians, are trained in this model and seek to support residents in these key areas.

What are the requirements for visitation/family therapy?
Hallmark Youthcare strongly encourages family contact. Regularly scheduled visitation hours are held Saturday and Sunday from 1-4:30 p.m. Your Program Therapist will adjust visitation to accommodate any difficulties you might have with the regular schedule.

Therapists at Hallmark Youthcare facilitate face-to-face family therapy on a weekly basis. Hallmark believes strongly in working with the families. When a family is unable to participate in person, therapeutic contact between youth and family is supplemented by phone sessions.

In addition, a Family Support Group, led by Program Therapists, is offered on a monthly basis to assist parents and family members in learning to understand and more effectively respond to their youth. We highly recommend participation in this group.

What is the level of interaction between boys and girls in the residential program?
The boy’s units and girl’s units are located on opposite sides of the facility. Boys and girls are not allowed to go into each others living space. All residents are under direct supervision of staff at all times. They participate in school activities and some recreational activities together.

Where is Hallmark Youthcare located?

Hallmark Youthcare is located in a park-like setting at 12800 West Creek Parkway in beautiful Goochland County, Virginia. Our building is a locked, secure residential home for at-risk youth.

How do I apply?

How do I apply?
The staff in our Intake Department are highly knowledgeable and eager to assist you. Please contact them at :

Toll Free: 1-800-966-4782
Local: 804-784-6432
Fax: 804-784-5261

How quick is the referral/admission process?
The process requires information to determine the appropriateness of placement, funding resources, space availability and completion of admission documentation. Our intake department works closely with you to ease and expedite this process.

What insurance is accepted?
Hallmark Youthcare accepts Medicaid and community funding (typically through FAPT, CSA or schools) for residential services. This includes Virginia Medicaid, Maryland Medicaid, and Washington, D.C. Medicaid.

Can a parent refer an adolescent to Hallmark Youthcare?
Yes, though Residential treatment requires independent verification by a physician that the youth meets the medical necessity for the care. Our Intake Department personnel will explain these processes to parents and assist them with admission.

What is FAPT?
(Family Assessment and Planning Team) is a panel of individuals from the community who, with input from the youth and family, assess the strengths and needs of the youth, determine what services are needed, and develop a service plan for the youth and family.

How do I qualify for Medicaid?
Contact your local Department of Social Services/Human Services Department and request an application for Medicaid. Apply as a “Family of One” under the adolescent’s name.
serving the commonwealth of virginia since 1976
Helping adolescents Overcome emotional behavioral issues
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Safety: attaining safety in self, relationships, and environment...
Emotional management: identifying levels of various...
Loss: feeling grief and dealing with personal losses and...
Future: trying out new roles, ways of relating and behaving as a...
- Programs at Hallmark Youthcare

The Sanctuary Model

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
- Programs at Hallmark Youthcare

The Sanctuary Model

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
Safety: attaining safety in self, relationships, and environment
Emotional management: identifying levels of various emotions and modulating emotion in response to memories, persons, events
Loss: feeling grief and dealing with personal losses and recognizing that all change involves loss
Future: trying out new roles, ways of relating and behaving as a “survivor” to ensure personal safety and help others
TESTIMONIALS

Our Happy Clients

  • "I went here in 2017 and I was on a bad path. It changed my prospective and I myself was very pleased with my outcome. I had a very great therapist and great staff councilors at the time also."
    Hannah Holman
  • "My niece went here and the program was so helpful for her! She had a great therapist and she has made so many changes. I recommend this program to anyone who is having challenges with a child they love!"
    Victoria Bishop-Ofsowitz
  • "I give this 5 stars, not because we never had any issues, but because when we did, they were always addressed and taken care of. My daughter was in a specialized program that really met her needs and her therapist Ali was so involved and hands on and really helped my family and my daughter! We're glad she went here."
    Mary Thompson
Our methodoloy - The Sanctuary model®

a proven approach to safe, supportive, secure & therapeutic healing

All programs at Hallmark Youthcare use the Sanctuary Model. The Sanctuary Model® represents a theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture. The model works to provide a safe, supportive, secure and therapeutic environment to promote healing while building on the strengths of each child.
Residential Treatment
(TSAY) Treatment For Sexually Acting Out Youth
Residential Care
Youth Substance Abuse Program
Residential Education Program
Activity & Recreational Therapy
(TEC) Treatment For Exploited Children
Assesment & Diagnostic
hallmark youthcare benefits

residential treatment program

Traumatized children develop strategies for coping- some functional and some dysfunctional. We strive to empower youth and their families to overcome their difficulties and fulfill their potential.
Adolescent Focused (Ages 11-17)
24/7 Psychiatrist & Nursing Coverage
Comprehensive Discharge Planning
Psychoeducation Learning Groups
Accredited Substance Abuse Programs
Nutritional Counseling
Certified Activities Therapy
Individual, Group & Family Therapy
Promotion of Social Interaction
Do you have questions? We’re here to help.

Contact us today

  • This field is for validation purposes and should be left unchanged.
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hallmark youth care benefits

residential treatment program

Traumatized children develop strategies for coping- some functional and some dysfunctional. We strive to empower youth and their families to overcome their difficulties and fulfill their potential.
Adolescent Focused (Ages 11-17)
24/7 Psychiatrist & Nursing Coverage
Comprehensive Discharge Planning
Psychoeducation Learning Groups
Accredited Substance Abuse Programs
Nutritional Counseling
Certified Activities Therapy
Individual, Group & Family Therapy
Individual, Group & Family Therapy
Promotion of Social Interaction
Do you have questions? We’re here to help.

Contact us today nswers.

  • This field is for validation purposes and should be left unchanged.
  • Hidden
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12800 West Creek Pkwy, Richmond, VA 23238
Admissions
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12800 West Creek pkwy, richmond, va 23238
COPYRIGHT©2021 HALLMARK YOUTHCARE
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