Contact Us

U.S. Mail:
12800 West Creek Parkway
Richmond, VA 23238

Phone:
• Switchboard: (804) 784-2200
• Intake Phone: (804) 784-6432
• Intake Fax: (804) 784-5261
• Toll-free: 1-800-966-4RTC (4782)

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Concerns

If you have any quality of care or safety concerns, please contact Hallmark's Administrator, Di Hayes, at (804)784-6478 and di.hayes@hallmarksystems.com. If your concern is unable to be resolved by the facility Administrator, you may also contact JCAHO at complaint@jcaho.org

Fax:
Office of Quality Monitoring
(630)792-5636

Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181